Orders

Please email us immediately at help@imperialaroma.com.

If your order has not yet shipped, we will do our best to cancel it. Once an order has shipped, cancellation may not be possible.

Yes, if the order has not yet shipped. Please contact us as soon as possible with the correct address.

Shippping & Returns

Orders are processed within 1–2 business days.

Once shipped, delivery typically takes 3–7 business days within the USA.

At this time, we ship within the United States only.

Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your delivery.

Yes. We accept returns for sealed, unopened fragrances within 14 days of delivery. Opened or used products are not eligible for return due to hygiene reasons.

If the return is due to our error (damaged, leaking, or incorrect item), we will cover return shipping. For all other approved returns, return shipping costs are the responsibility of the customer.

Product Authenticity & Quality

Yes. All fragrances sold by Imperial Aroma are 100% authentic. We curate our collection from trusted suppliers and authorized distribution channels to ensure quality and originality.

Fragrance brands may update packaging, box design, or labeling from time to time. These changes do not affect the authenticity or quality of the fragrance inside.

No. We do not sell counterfeit, diluted, or imitation fragrances. Unless clearly stated otherwise, all products are brand-new and intended for retail sale.

Each item is visually inspected before dispatch to ensure proper packaging, seal integrity, and overall condition prior to shipment.

Fragrance longevity and projection can vary depending on skin type, body chemistry, environment, and application method. This is normal for all authentic perfumes.

Can't find your questions?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.